Terms of Use
Last updated: May 2024
1. General terms
By using Drinma services, you agree to comply with all the terms set out in this document. We may update these terms at any time and will notify you by email or through a notice on the website. Continuing to use the service after the terms are updated means you accept those changes.
2. Ordering & Payment
Orders are confirmed once payment succeeds or COD is confirmed. Product prices may change without prior notice. We accept these payment methods: MoMo, ZaloPay, VNPay, bank transfer and cash on delivery (COD). All transactions are secured with standard encryption technology.
3. Delivery
Estimated delivery time is 30–45 minutes within the city area. Delivery is free for orders from 100.000đ within a 5km radius of the nearest store. We are not liable for force majeure events such as bad weather, traffic jams or natural disasters that affect delivery times.
4. Returns
You can cancel your order within 5 minutes of placing it. After that, the order is already being prepared and can no longer be cancelled. If a product is faulty or not what you ordered, please contact us within 2 hours of receiving it and include photos as proof. Refunds are processed within 3–5 business days via the original payment method.
5. Intellectual property
All content on the Drinma website and app — including logos, images, text, designs and source code — is the intellectual property of Drinma. Copying, distributing, modifying or using it for commercial purposes without our written consent is strictly prohibited.